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Customer Support

CONTACT US:

314.991.5050

info@atcstl.com

FAQs, User Guides, and Manuals.

 

 

 

Online Training Overview, User Guides, & Manuals

Click here to be directed to User Guides on Toshiba’s
web site. User guides will be posted on this site in the future.

Click here to be directed to Toshiba online telephone
overview & training.

 

Service Requests

To place a Service Request click here, send an email to
service@atcstl.com, or give us a call at 314.991.5050.

 

FAQs

How do I transfer a call to
another extension?

While on a call press Cnf/Trn, dial the users extension, hang-up to send immediately or wait for the user to answer to announce the transferred call.

How do I turn a message waiting
light off?

Press Intercom, press the # key, dial 409,
then hang-up.


How do I make a conference call?

Place a call, wait for the caller to answer, press Cnf/Trn, dial 9, dial the second phone number, press Cnf/Trn again to join all parties together, repeat to add more.

How do I forward my calls to
another user?

To enable press intercom, press the # key, dial 6011, dial 9, enter the destination phone number and then press the # key. To cancel press intercom, press the # key, dial 6051.

Can I transfer a call to another
phone number?

Yes. While on the call press Cnf/Trn, dial 9, enter the destination phone number, wait for the caller to answer, press Cnf/Trn to join all parties or hang-up to send the call.

How do I forward my calls to my
cell phone?

To enable press intercom, press the # key, dial 6011, enter the destination extension. To cancel press intercom, press the # key, dial 6051.

 

How can I print my own keystrips?

Blank keystrips can be ordered from either Advanced Technology or Desi. Desi currently has a free download to allow printing keystrips. Follow the link to the Desi website.

How do I forward a voicemail message?

While listening to the message press 5, enter the mailbox you want to forward the message to, press 2 to record comments, then press the # key to forward the message.


 

Conference call